Dunbrooke Apparel Corporation promises to protect the personal information given to us by visitors to our website and information included on our electronic mail lists.
COLLECTION AND USE OF INFORMATION:
Dunbrooke does not sell, loan or trade personal information collected on our website or included on our email lists to any 3rd party. You may unsubscribe from Dunbrooke’s promotional and marketing email lists at any time. You may unsubscribe by calling customer service at (800) 641-3627 or email us at greatservice@dunbrooke.com.
TERMS AND MODIFICATIONS TO PRIVACY POLICY
By using this website you agree to the terms of our privacy policy. Dunbrooke may modify this policy at any time at its discretion and modifications are effective upon being posted on this site. You are responsible for reviewing this privacy policy periodically to ensure that you are aware of any changes to it.
If you have any questions or concerns regarding privacy on the Dunbrooke website, please contact greatservice@dunbrooke.com or call us at (800) 641-3627.
Dunbrooke Apparel Corporation promises to protect the personal information given to us by visitors to our website and information included on our electronic mail lists.
100% quality guarantee
We stand behind all products and services. If you are not completely satisfied with the quality of any of our products or services you may return any current in-line blank garment (custom orders excluded – see below) for a full refund. Discontinued products are also non-returnable. Product that have not been altered, dyed, or processed in any way can be considered for return.
shipping
Orders are shipped Monday to Friday via UPS or your preferred carrier with a shipper number. Because we want to offer the best service possible, all orders placed before 11:00 am CST will generally be shipped out on the same day.* Dunbrooke is dedicated to ensuring all orders are shipped out and received by recipient as quickly as possible.
Orders that require fulfillment or unique handling services are subject to additional charge. If you have any questions about our shipping methods or an inquiry about your order that you have placed, please contact us at greatservice@dunbrooke.com or 800-641-3627
FOB: Missouri
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
return policy
Dunbrooke will be responsible for both the outbound and return freight ONLY for damaged and/or defective goods. All claims must be made by requesting a return authorization within 15 days from receipt of goods. The request must reference the invoice number. A proper return authorization from Dunbrooke is required before any returned goods will be accepted.
RA’s will be cancelled if the product is not received within 30 days of its issue. Unauthorized returns will be refused and returned to the sender at the customer’s expense. We reserve the right to charge a 15% re-stocking fee and any applicable shipping charges on all returned or refused orders (except damaged or defective goods). There is a $10 minimum re-stocking fee.
custom orders
Custom orders are not returnable without written authorization from Dunbrooke. Any custom ordered goods returned without prior written approval will be returned to the customer at the customer’s expense.
