Dunbrooke Apparel Corporation promises to protect the personal information given to us by visitors to our website and information included on our electronic mail lists.
We stand behind all products and services. If you are not completely satisfied with the quality of any of our products or services you may return any current in-line blank garment (custom orders excluded – see below) for a full refund. Discontinued products are also non-returnable. Product that have not been altered, dyed, or processed in any way can be considered for return.
Orders are shipped Monday to Friday via UPS or your preferred carrier with a shipper number. Because we want to offer the best service possible, all orders placed before 11:00 am CST will generally be shipped out on the same day.* Dunbrooke is dedicated to ensuring all orders are shipped out and received by recipient as quickly as possible.
Orders that require fulfillment or unique handling services are subject to additional charge.
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
Dunbrooke will be responsible for both the outbound and return freight ONLY for damaged and/or defective goods. All claims must be made by requesting a return authorization within 15 days from receipt of goods. The request must reference the invoice number. A proper return authorization from Dunbrooke is required before any returned goods will be accepted.
RA’s will be cancelled if the product is not received within 30 days of its issue. Unauthorized returns will be refused and returned to the sender at the customer’s expense. We reserve the right to charge a 15% re-stocking fee and any applicable shipping charges on all returned or refused orders (except damaged or defective goods). There is a $10 minimum re-stocking fee.
Custom orders are not returnable without written authorization from Dunbrooke. Any custom ordered goods returned without prior written approval will be returned to the customer at the customer’s expense.